March 2022
How to build (and rebuild) trust
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Frances Frei
There are 3 components of trust – empathy, rigorous logic, and authenticity. Frances shares ready made prescriptions for when each of these ‘legs’ wobble. Her simple guidance to communicating logic with ‘the triangle that rocks’ is obvious and genius! But what I loved the most is how she addresses authenticity – this is pure gold.
“I hope that each person here has the beautiful luxury of representing difference in some context in your life. But with that privilege comes a very sincere temptation to hold back who we are, and if we hold back who we are, we’re less likely to be trusted.”
Now that’s an idea worth sharing!
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